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Privacy Policy

A legal disclaimer

1. Introduction

Welcome to the website of Dr. Ronald Kaale (“we,” “us,” or “our”). We are committed to protecting your privacy and personal data. This policy outlines how we collect, use, store, and protect your information when you visit our website or submit inquiries about services.

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2. Information We Collect

A. Personal Data You Provide

  • When requesting appointments or consultations: name, phone, email, and optional medical details.

  • If you subscribe to newsletters or download patient resources.

  • Messages or feedback you send via contact forms.

B. Automatically Collected Data

  • Technical information such as your IP address, browser type, and device details.

  • Usage data, including pages visited, time spent on site, and navigation patterns.

  • Cookies and similar tracking tools to help improve user experience.

 

3. How We Use Your Data

We use your information to:

  • Respond to appointment requests or inquiries.

  • Send follow-up communications if you opt-in (e.g., resources, clinic updates).

  • Improve website performance and user experience.

  • Understand visitor behavior for better content tailoring.

 

4. Data Sharing & Transfers

  • In-Kenya only: We do not share personal data with third parties unless necessary for services—such as medical imaging or specialist referrals—and only with your consent.

  • Legal compliance: We may disclose information if required by law, court order, or to protect our rights.

  • Your consent: You can control whether you want your data shared for services or marketing.

 

5. Data Protection & Storage

We take data security seriously by:

  • Using secure servers and encryption to protect data during transmission.

  • Restricting staff access to personal data on a need-to-know basis.

  • Retaining personal data only as long as necessary for its purpose or as required by Kenyan regulations (e.g. for at least 5–6 years in medical record keeping).

 

6. Cookies & Online Tracking

  • We use essential cookies for site functionality and optional cookies for analytics.

  • Analytics cookies are used to assess traffic and usage trends (e.g., Google Analytics).

  • You can disable non-essential cookies through your browser settings at any time.

 

7. Your Rights

Under Kenyan data protection guidelines, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information in certain circumstances.

  • Opt-out of marketing communications at any time.

To exercise these rights, contact us as detailed below.

 

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly process or collect data from children. If you believe data regarding a child has been provided, please contact us so we may delete it.

 

9. Medical Disclaimer

  • Information on this site is for educational purposes only and does not replace medical advice, diagnosis, or treatment from a qualified physician.

  • Communications via the site (e.g., appointment requests) do not form a doctor–patient relationship.

  • Always consult directly with Dr. Ronald Kaale or another healthcare professional for medical concerns.

 

10. Policy Updates

We may update this policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the website signifies your acceptance of any updates.

 

11. Contact Us

If you have questions about this policy or our data practices, you can contact us at:

Dr. Ronald Kaale Orthopedic Clinic
Mombasa, Kenya
Email: clinicdrkaale@gmail.com

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